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You have 30 calendar days to request a refund from the date you enrolled with MY CLINIC ONLINE Program.To be eligible for a return, you simply need to click in here https://mycliniconlineusa.com/ enter your membership information located on your welcome package and hit send”. If you need further assistance you may emails us support@mycliniconlineusa.com or call our customer service line (888)-526-0018 our hours of operation from Monday through Friday 9am to 9pm EST Saturday and Sunday 9am to 5pm EST.